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You may receive a notice in the mail from a company called "Home Serve", with an Austin, TX address. The top line states: IMPORTANT INFORMATION REGARDING YOUR WATER SERVICE LINE. This mailer is NOT from the City of Dallas Water Utilities (DWU).
The company is selling insurance. They are not affiliated with DWU. DWU advises the recipient of the letter to check with their insurance agency to verify coverage and to notify them that DWU handles issues from the meter outward into the street. Should you have any questions on this mailer, please contact Water Administration at (214) 670-3144.